Holl's Chocolates Inc Statement of Privacy

Effective date: November 3, 2026

Holl's Chocolates Inc is committed to protecting your privacy. This Statement of Privacy applies to the Holl's Chocolates Inc website at www.holls.com, including our online store, and governs data collection and usage at all Holl's Chocolates Inc sites and services; it does not apply to other online or offline sites, products or services. Please read this Statement of Privacy carefully.

Collection of your Personal Information

Information you provide to us. When you place an order, create an account, sign up for our emails, or contact us, Holl's Chocolates Inc collects the personal information you provide, which may include:

your name, e-mail address, billing address, shipping address and telephone number;

the names and addresses of gift recipients and any gift messages you include with an order;

your account username and password, and your order history;

and payment card information, which is entered on our secure checkout and transmitted to our payment processor to complete your purchase.

Information collected automatically.

Like most websites, our site automatically collects certain technical information when you visit:

Shopping cart cookies. Our online store is operated on the TrueCommerce Nexternal e-commerce platform, which uses cookies to keep track of the items in your cart, keep you signed in to your account, and complete checkout. The store will not work properly if you block these cookies.

Google Analytics.

We use Google Analytics to understand how visitors use our site so we can improve it. Google Analytics uses cookies to collect information such as the pages you visit, how long you stay, the site that referred you, your device type, browser and operating system, and your general location (such as city or region). This information is reported to us in aggregate and is not used to identify you personally. You can learn how Google uses this information at https://policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

Server logs.

The servers that host our website and online store automatically record information such as your IP address, browser type and the date and time of your visit, which is used to operate and secure the site.

We do not use advertising cookies, and we do not allow advertising networks to collect information about you on our site.

Holl's Chocolates Inc encourages you to review the privacy statements of websites you choose to link to from Holl's Chocolates Inc so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the Holl's Chocolates Inc website.

Use of your Personal Information

Holl's Chocolates Inc and the service providers that work on our behalf use your personal information to:

process, ship and deliver your orders, including gifts to the recipients you designate;

communicate with you about your orders and your account, and respond to your questions;

send you promotional e-mails about our products and offers, if you have signed up for them or have purchased from us (you may opt out at any time, as described below);

contact you with surveys to conduct research about your opinion of current products and services or of potential new ones;

understand how our website is used and improve it;

detect and prevent fraud and protect the security of our site;

and comply with legal obligations.

Holl's Chocolates Inc does not sell, rent or lease its customer lists or your personal information to third parties. 

We share personal information only with companies that provide services on our behalf, and only the information they need to provide that service. These include TrueCommerce (which operates our Nexternal online store), our payment processor (which processes card transactions), shipping carriers (which deliver your orders), Google (which provides Google Analytics), and providers that host our website, send our e-mails, or help with customer support. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Holl's Chocolates Inc may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Holl's Chocolates Inc or the site; (b) protect and defend the rights or property of Holl's Chocolates Inc, including its website; or (c) act under exigent circumstances to protect the personal safety of users of Holl's Chocolates Inc or the public.

Where your Information is Processed

Holl's Chocolates Inc is located in the United States, and our website, online store and service providers operate in the United States. Personal information collected on this site is stored and processed in the United States.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not submit any personal information to us; ask a parent or guardian to place your order. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child has provided us with personal information, please contact us at customerservice@holls.com.

Control your Personal Information

Holl's Chocolates Inc offers its customers choices for the collection, use and sharing of personal information. You may review and update your account information at any time by signing in to your account on our online store. You may also ask us to review, correct or delete your information, or notify us of your preferences, by e-mailing customerservice@holls.com. Please be sure to provide complete account information so we can identify you in our records.

You may stop the delivery of future promotional e-mail from Holl's Chocolates Inc by using the unsubscribe link in any promotional e-mail or by responding directly to any e-mail you receive with a request to remove you from the mailing list. Even if you opt out of promotional e-mail, we will still send you messages about your orders.

Do Not Track

Some web browsers offer a "Do Not Track" setting. Because there is not yet a common industry standard for how to respond to these signals, our website does not currently respond to Do Not Track signals. As described above, we do not use advertising cookies or track you across other websites. You can block or delete cookies, including Google Analytics cookies, through your browser settings, although our shopping cart requires cookies to function.

Security of your Personal Information

Holl's Chocolates Inc is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.

Changes to this Statement

Holl's Chocolates Inc will occasionally update this Statement of Privacy to reflect company and customer feedback. When we do, we will revise the effective date at the top of this Statement. If there are material changes to this Statement or in how Holl's Chocolates Inc will use your personal information, Holl's Chocolates Inc will prominently post such changes prior to implementing the change. Holl's Chocolates Inc encourages you to periodically review this Statement to be informed of how Holl's Chocolates Inc is protecting your information.

Contact Us

If you have questions about this Statement of Privacy, please contact us at customerservice@holls.com or write to us at Holl's Chocolates Inc, 2001 Grand Central Ave, Vienna, WV 26105.